84%
Grounded replies
source-backed this week
Enterprise AI operations for support teams
Deploy AI agents your business can actually trust.
Amaraii gives your team trust, control, and grounded knowledge for every automated conversation, with human review, tool execution, and audit trails built into the operating flow.
84%grounded auto-resolutions
12mmedian review response
100%tool calls audit logged
31
Human review
waiting across teams
1.2k
Tool runs
logged with evidence
96
Queue health
stable operations score
Live conversation
Try the Amaraii agent
Agent activity stream
Decisions as they happen
Agent answered from policy
18s agoRefund terms matched from Billing policy v4
Confidence check triggered
41s agoCustomer mentions enterprise exception
Ticket draft prepared
1m agoPriority, owner, and transcript attached
Conversation queue
Intent, owner, status
Northstar Labs
Billing exception
Haven Supply
Order status
Kinfield Health
Plan upgrade
Knowledge matches
Sources before response
98%
Billing policy v4
Refund window and approval rule
91%
Enterprise SLA
Priority routing and owner matrix
87%
Returns playbook
Required evidence before ticket creation
Handoff queue
Human-review indicators
Legal language detected
Assigned to Maya for approval
Contract-specific pricing
Assigned to Ari for approval
Tool execution log
Approved actions
Create ticket
ticket_4821
Update CRM field
queued
Notify owner
sent
Audit trail
Evidence preserved
- Policy source attached
- Tool run approved
- Human reviewer assigned
- Outcome marked resolved
Analytics
Resolution trend
Active agentsQueue health
Conversations
Read every customer thread with owner, status, and intent context.
Knowledge
Ground replies in approved product, policy, and process sources.
Handoffs
Move high-judgment moments into human review with the full trail.
Tickets
Create structured follow-up work without losing chat context.
Tool execution
Let agents run approved business actions under visible controls.
Audit
Review sources, rules, decisions, and approvals after the fact.
Analytics
Track queue health, resolution quality, and review load.
Operating Workflow
Connect the rules of the business before the agent takes action.
Amaraii turns AI support into an accountable operating loop: knowledge, rules, routing, tool execution, human review, and audit in one visible flow.
01
Connect knowledge
Attach product docs, policies, and internal process notes to the agents that should use them.
02
Define rules
Set the answer boundaries, approval gates, and escalation triggers before automation goes live.
03
Route conversations
Classify incoming requests by intent, customer state, confidence, and team ownership.
04
Execute tools
Let agents create tickets, enrich records, and trigger workflows with a visible execution log.
05
Escalate to humans
Send uncertain, sensitive, or high-value conversations to the right teammate with context intact.
06
Audit outcomes
Inspect the sources, rules, handoff reason, tool calls, and final resolution from one record.
Operations Console
Keep every automated conversation operationally visible.
Amaraii gives your team a command surface for active conversations, agent actions, queues, tickets, tool runs, review states, and the metrics that show whether the system is healthy.
Conversation queue
Prioritize live threads by confidence, urgency, channel, and owner.
Agent activity stream
See when the agent answers, pauses, uses a tool, or requests review.
Ticket creation
Turn conversations into tracked work with the source thread attached.
Queue analytics
Watch resolution, review, and escalation load before it surprises the team.
Knowledge-Backed Answers
Keep answers attached to material your team trusts.
Organize repositories and knowledge units so agents answer from approved documents, show source matches, and avoid improvising when the information is not present.
Knowledge matches
Expose the exact policies, docs, or snippets considered for an answer.
Freshness checks
Spot stale sources before the agent relies on them in production.
Agent-specific access
Bind different teams, queues, and agents to the right source sets.
Confidence signals
Escalate low-confidence answers instead of forcing a risky response.
Human Handoff
Escalate the moments that need judgment without losing the thread.
When an issue leaves the agent's lane, Amaraii keeps the customer history, source matches, attempted tool calls, and handoff reason together for the human reviewer.
Takeover controls
Give operators a direct path from review to ownership.
Escalation queue
Prioritize conversations that need human context or approval.
Assignment context
Keep the responsible teammate visible to the rest of the team.
Conversation history
Retain the full thread so customers do not need to repeat themselves.
Audit And Trust
Prove what happened after automation touches the customer.
Trustworthy AI operations need a record of the answer path. Amaraii makes it possible to inspect rules, knowledge, handoffs, tool execution, reviewer decisions, and outcomes.
Audit trail
Review the sequence of agent, human, and system actions for each thread.
Human-review indicators
Show when an answer was approved, edited, blocked, or escalated.
Tool run evidence
Keep request, status, and resulting record IDs attached to the conversation.
Outcome analytics
Measure automation quality across queues, agents, and knowledge sources.
Ready For Trustworthy Automation
Build AI operations your team can trust.
Start with an Amaraii workspace, connect the knowledge your team relies on, and deploy agents inside a controlled operations flow.